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Home » Terms & Conditions

Terms & Conditions
Tour timing and itinerary are subject to change by the time. Consequently it may be revised or changed at any time during the tour, with or without notice depending on the exigencies of occasion. We will try to advise you of these amendments, prior to the start of the tour or on tour. In this case if any tour participant misses any part of sightseeing due to delay on his part, he will not be entitled to claim a refund for the same. No refund is payable for any unutilized services.

Hansa Vacations accepts no responsibilities for losses, additional expenses due to delay or change, missed connections, strike, weather/ quarantine or other causes howsoever caused and all such expenses must be borne by the tourists.

Mode of Payment Policy
Hansa Vacations offers a very flexible payment terms. Once you have been contracted with the services, we request you to pay an advance payment to enable us hold the booking on definite basis. The advance payment advised to you is decided based on the services that we have to offer and the number of days left for the commencement of the services. Before your departure from your country you can pay the balance payment or upon arrival at India.

Hansa Vacations will accept booking up to the hour of actual departure. However we recommend for your convenience and peace of mind that, you book your seats as early as possible in the season to avoid disappointment later.

Accommodation
Hansa Vacations offers its customers the best available accommodation with private bath which are specifically chosen keeping in mind the comforts of the tourists. Some of the hotels may be located in the cities, but to provide with comfortable hotels and reasonable prices, it is often necessary to use hotels away from city centers. Families requesting for a Triple / Three bedded rooms will be given depending on the availability policies of the requested hotel otherwise they will be provided with extra rollaway bed, which you need to be prepared for having less space in your room.

Baggage allowances
Travelers are requested to bring only limited luggage, one medium sized suitcase per person and one additional hand bag to keep inside the coach. Sleep wear is essential. Do not bring blankets and bedding. Baggage’s at all times and in all circumstances are the sole responsibility of the passenger.

Foreign Tourists
Foreign tourists are requested to make the payments in foreign currency.

Cancellation / No Show / Early Departure Policy
We understand that you have to cancel your tour due to some major or personal reason. However we request you to inform us in written. We would try our best to reduce the cancellation charges however as a general policy the cancellation charges would be as follows.
  • 60 days prior to arrival: 15% of the service / tour cost
  • 45 days prior to arrival - 25% of the service / tour cost
  • 44 days to 15 days prior to arrival - 30% of the service / tour cost
  • 14 days to 07 days prior to arrival -  50% of the service / tour cost
  • 06 days to less than 48 hours or no show - NO REFUND.
However cancellation for the Palace on Wheels, Golden Chariot, Deccan Odyssey, Royal Orient etc. and peak season bookings (from 20th Dec to 10th Jan) cancellation policy would be advised at the time of reservation. After commencement of the tour if you cancel due to some reason, we would try our best for the refund from the hoteliers and airlines and the same would be advised to you. However Hansa Vacations do not bear any responsibility of the refund for the hotels, chartered transportation and any other services that have been unused after the commencement of the tour.

AGREEMENT BETWEEN USER AND HANSA VACATIONS
This Web site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this Web site constitutes your agreement to all such terms, conditions, and notices which are subject to amendment without any notice. You agree to click on the links to and familiarize yourself with the Terms of Use and other terms and guidelines found throughout this Web site and abide by them if you choose to use the sites, pages or services to which they apply.

PERSONAL AND NON-COMMERCIAL USE LIMITATION
This Web site is for your personal and non-commercial use. You will not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this Web site.

LINKS TO THIRD PARTY SITES
This Web site may contain links to Web sites operated by parties other than Hansa Vacations. Such links are provided for your convenience only. Hansa Vacations does not control such web sites, and is not responsible for their contents. Hansa Vacations inclusion of links to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.

NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this web site, you warrant to Hansa Vacations that you will not use this web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

LIABILITY DISCLAIMER
The information, products, and services included on this web site may include inaccuracies or typographical errors. Changes are periodically added to the information herein. Hansa Vacations and/or its respective suppliers may make improvements and/or changes in this Web site at any time. Advice received via this Web site should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation. Hansa Vacations and/or its respective suppliers make no representations about the suitability, reliability, timeliness, and accuracy of the information, software, products, services and related graphics contained on this web site for any purpose. All such information, software, products, services and related graphics are provided "as is" without warranty of any kind. Hansa Vacations and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, products, services and related graphics, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement.

In no event shall Hansa Vacations and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of this web site, with the delay or inability to use this web site, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through this web site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability or otherwise, even if Hansa Vacations or any of its suppliers has been advised of the possibility of damages, including liability associated with any viruses which may infect a user’s computer equipment,. Because some countries/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied with any portion of this web site, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this web site.

SERVICE CONTACT
Contact: holidays@hansavacations.com with your questions or problems with this Web site.

ACCESS RESTRICTION
Hansa Vacations reserves the right to deny in its sole discretion any user access to this Web site or any portion thereof without notice.

MODIFICATION OF THESE TERMS AND CONDITIONS
Hansa Vacations reserves the right to change the terms, conditions, and notices under which this Web site is offered without notice.

GENERAL
This agreement is governed by the Indian laws. You hereby consent to the exclusive jurisdiction and venue of courts in Delhi, INDIA in all disputes arising out of or relating to the use of this Web site. Use of this Web site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Hansa Vacations as a result of this agreement or use of this Web site. Hansa Vacations performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Hansa Vacations right to comply with governmental, court and law enforcement requests or requirements relating to your use of this Web site or information provided to or gathered by Hansa Vacations with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement constitutes the entire agreement between the user and Hansa Vacations with respect to this Web site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Hansa Vacations with respect to this Web site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters and/or data mentioned herein are not intended to represent any real individual, company, product or event. Any rights not expressly granted herein are reserved.

HANSA VACATIONS - Travel Solutions (HV) PRIVACY STATEMENT

WE RESPECT YOUR PRIVACY
Hansa Vacations takes your privacy concerns seriously and will not share your personal information without your consent. If you choose to use one of the features below, your information will be used as follows:

  • Hansa Vacations will never disclose or sell any of your personal information, including your name, address, shopping, or transaction history to any third party without your permission.

COMMUNICATING WITH YOU
If you are a member, we will use your e-mail address to send correspondence about Hansa Vacations, including:

  • Reservation confirmations
  • Important updates about your travel plans
  • Newsletters
  • Notifications of travel specials

HOW TO CONTACT US
If you have additional questions or concerns regarding the Hansa Vacations web site, please e-mail us at holidays@hansavacations.com.  We read every customer e-mail and will respond as soon as possible.

PRIVACY PRINCIPLES
The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world--even people you might never have met. It's important to Hansa Vacations to help its customers retain their privacy when they take advantage of all the Internet has to offer.

We are committed to protecting your privacy and developing technology that gives you the most powerful, safe, online experience that you can get anywhere. Because your privacy is important to us, Hansa Vacations sites displaying this privacy statement will operate by the following principles.

Principle 1
Hansa Vacations sites will explicitly ask when they need information that personally identifies you or allows them to contact you ("Personal Information"). Generally this information is requested when registering for a site, when requesting a particular service, or when entering a promotion or contest. When possible, Hansa Vacations site will provide you with the means to make sure that your Personal Information is correct and current.

Principle 2
Hansa Vacations sites that are primarily directed at children will not use Personal Information for a Secondary Use without obtaining the consent of a parent or guardian. When possible, the Hansa Vacations site will provide e-mail notice to parents that children have provided Personal Information to the site.

Principle 3
Hansa Vacations sites may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Hansa Vacations or the site; (b) protect and defend the rights or property of Hansa Vacations, the site or the users of Hansa Vacations, and (c) act under exigent circumstances to protect the personal safety of users of Hansa Vacations or the public.

Principle 4
If at any time you believe that an Hansa Vacations site has not adhered to these principles, please notify Hansa Vacations by e-mail at holidays@hansavacations.com and we will use all commercially reasonable efforts to promptly determine and correct the problem.

COPYRIGHT AND TRADEMARK NOTICES

Copyright and Trademark Notices
The trademarks, logos and service marks ("Marks") displayed on the Site are the property of Hansa Vacations and other parties. Users are prohibited from using any Marks for any purpose including, but not limited to use on other pages or sites on the World Wide Web without the written permission of Hansa Vacations or such third party, which may own the Marks. All information and content available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the site for commercial or public purposes.

Confidentiality of User Communications
Except as required by law and in accordance with the Hansa Vacations Internet Privacy Statement, [View Hansa Vacations Privacy Statement]. Hansa Vacations will maintain the confidentiality of all user communications which contain personal user information and which are transmitted directly to Hansa Vacations. Postings by a user on any message board or in any other manner will not be protected as confidential and Hansa Vacations may use and provide information contained in any such postings (including any ideas, concepts, know-how or other intellectual property) to any of its parent company, subsidiaries and affiliates for any purpose whatsoever and as deemed appropriate by Hansa Vacations.

Linked Internet Sites
Hansa Vacations prohibits caching, unauthorized hypertext links to the Site and the framing of any content available through the Site. Hansa Vacations reserves the right to disable any unauthorized links or frames and specifically disclaims any responsibility for the Content available on any other Internet sites linked to the Site. Access to any other Internet sites linked to the Site is at the user's own risk.

Postings
Hansa Vacations is under no obligation to review any messages; information or content ("Postings") posted on the Site by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, Hansa Vacations may from time to time monitor the Postings on the Site and may decline to accept and/or remove any Postings that contain: We are committed to protecting your privacy and developing technology that gives you the most powerful, safe, online experience that you can get anywhere.

  • Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law.
  • Messages posted by users impersonating others.
  • Personal information such as messages which state phone numbers, social security numbers, account numbers, addresses, or employer references. Messages by non-spokesperson employees of Hansa Vacations purporting to speak on behalf of Hansa Vacations or containing confidential information or expressing opinions concerning Hansa Vacations.
  • Messages that offer unauthorized downloads of any copyrighted or private information.
  • Multiple messages placed within individual folders by the same user restating the same point.
  • Chain letters of any kind.

TRANSMISSION OF PERSONAL DATA
User acknowledges and agrees that by providing Hansa Vacations with any personal or proprietary user information through the Site, user consents to the transmission of such personal or proprietary user information over international borders as necessary for processing in accordance with Hansa Vacations standard business practices.

CHANGES TO RULES AND REGULATIONS
Hansa Vacations reserves the right to revise these Rules and Regulations at any time and users are deemed to be apprised of and bound by any changes to these Rules and Regulations.

VIOLATIONS OF RULES AND REGULATIONS
Hansa Vacations reserves the right to seek all remedies available at law and in equity for violations of these Rules and Regulations, including the right to block access from a particular Internet address to the Site

ACCESS TO PASSWORD PROTECTED/SECURE AREAS
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the site may be subject to prosecution.

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